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Frequently Asked Questions
In the case of a buyer, Kro protects you by keeping the money in a secure escrow account until the terms of the transaction as agreed with the seller are completed. If the seller does not deliver as agreed then you get your money back. In the case of a seller, you are guaranteed that your buyer will not owe you money once you have delivered on your part of the agreement. Also, when your buyer deposits funds in Kro it shows serious intent which gives you the confidence to provide the goods or service to them.
Additionally, Kro ensures transparency in transactions, providing users with detailed information and notifications throughout the process.
Kro is web only for now and can be used on various mobile optimised web browsers. Our iOS and Android mobile apps are coming soon.
Yes, for a transaction to be conducted securely through Kro, both the buyer and seller need to have Kro accounts. This ensures a mutual and protected environment for both parties involved.
While creating an account is typically free, there will be nominal fees associated with transactions. These fees are clearly communicated before the transaction is finalised, allowing users to make informed decisions. Kro provides flexibility in each transaction for both buyer and seller to decide who pays the fees or whether the fees should be split.
In the event of a transaction issue, Kro provides a dispute resolution mechanism. Users can raise concerns, and Kro’s support team will investigate the matter impartially, striving to reach a fair resolution for all parties involved.
Once the buyer confirms receipt of the item or service, Kro facilitates a prompt payment to the seller. The exact processing time may vary, but Kro aims to expedite payments to ensure a smooth and timely experience for both parties.
Kro is designed to cater to both individuals and businesses. Whether you’re conducting personal transactions or managing business deals, Kro provides a secure and reliable escrow service for all users.
Kro prioritises the security of your funds. It employs industry-leading encryption and security protocols to protect financial transactions. Additionally, funds are held in escrow until the agreed-upon conditions are met, minimising the risk for both buyers and sellers.
Kro takes the privacy and security of user information seriously. It employs advanced security measures to safeguard personal and financial data, following best practices to ensure confidentiality and prevent unauthorised access.
Kro is available only in Nigeria for now, although anyone with a Nigeria bank account irrespective of where they’re located can carry out Naira denominated transactions using Kro.
In certain circumstances, transactions can be cancelled. However, cancellation policies may vary based on the specific terms agreed upon by both the buyer and seller. Please review the transaction details or contact our customer support for assistance.
Kro supports a wide range of transactions, including online purchases, freelance services, and various other goods and services. The versatility of Kro makes it suitable for numerous transaction types.
Kro may have transaction limits in place to ensure the security and integrity of the platform. These limits can vary based on user verification levels and the nature of the transactions. Refer to our terms of service for more information on transaction limits.
Yes, Kro can be used for real estate transactions. Whether you’re buying or selling property, Kro provides a secure and transparent escrow service to facilitate the transaction process.
Kro retains transaction records for a specified period, in compliance with legal and regulatory requirements. You can access your transaction history within the platform for a certain duration. Refer to our privacy policy for more information on data retention.
Absolutely, Kro is suitable for both business-to-consumer (B2C) and business-to-business (B2B) transactions. Our platform caters to the needs of individual users as well as businesses, providing a secure escrow service for various transaction types.
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