Privacy

This Privacy Policy outlines the manner in which Kro, a digital escrow service, collects, uses, maintains, and discloses information collected from users (each, a “User”), whether a business or an individual, of the Kro platform. This Privacy Policy applies to the Kro website and all products and services offered by Kro.

Personal Identification Information:

We may collect personal identification information from Users, including businesses or individuals, in a variety of ways, including but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features, or resources we make available on our platform. Users may be asked for the following information:

• Contact Details – email address, phone number (Individual or Business)

• Location Details – physical address, billing address, timezone

• Identity Details – full name, proof of identity (e.g. drivers license, passport), proof of address (e.g. utility bill)

• Financial Information – where applicable

• User Generated Content – transaction descriptions, transaction attachments

METHODS OF COLLECTING PRIVATE INFORMATION

We collect the personal data of Users through the following means:

Direct collection:

• Know Your Customer (KYC) process

• Forums and feedback forms

• Enquiry and Quote forms

• Recorded telephone conversations

• Digital touch points

• Electronics means (emails and apps)

Non-personal Identification Information:

We may collect non-personal identification information about Users whenever they interact with our platform. Non-personal identification information may include the browser name, the type of computer or device, and technical information about Users’ means of connection to our platform, such as the operating system and the Internet service providers utilised.

Web Browser Cookies:

Our platform may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the platform may not function properly.

How We Use Collected Information:

Kro may collect and use Users’ personal information for the following purposes:

• To provide the service or product you have requested;

• To provide technical or other support to you;

• To answer inquiries about our services, or to respond to a complaint;

• To promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);

• To conduct data analysis, research and otherwise build and improve our platforms;

• To comply with legal and regulatory obligations;

• For other purposes with your consent, unless you withdraw your consent for these purposes.

• To personalise user experience

• To process transactions

• To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How We Protect Your Information:

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our platform.

Sharing Your Personal Information:

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

When we disclose personal information

The personal information of users may be held or processed on our behalf by our third party service providers. Our third party service providers are bound by contract to only use your personal information on our behalf, under our instructions. Our third party service providers include:

• Cloud hosting, storage, networking and related providers

• SMS providers

• Payment and Banking providers

• Marketing and analytics providers

• Security providers

• Chat providers

• Email providers

We may also disclose your personal information to third parties for the following purposes:

• If necessary to provide the service or product you have requested;

• We receive court orders, subpoenas or other requests for information by law enforcement,

• If otherwise permitted or required by law; or

• For other purposes with your consent.

Changes to This Privacy Policy:

Kro has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms:

By using this platform, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our platform. Your continued use of the platform following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us:

If you have any questions about this Privacy Policy, the practices of this platform, or your dealings with this platform, please contact us at support@krotrust.com